Privacy Policy
Callonica (operated by Troxo Pty Ltd, ABN to be confirmed) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).
1. Who we are
Callonica is an AI receptionist service operated by Troxo Pty Ltd, based in Sydney, Australia. Our service answers phone calls on behalf of small businesses and provides call summaries, transcripts, and appointment booking.
Contact: support@callonica.com
2. Information we collect
We collect the following types of personal information:
- Name, email address, phone number, and company name submitted via our website contact form
- Caller name, phone number, and email address captured during AI receptionist calls
- Call recordings, transcripts, and summaries generated during calls
- Billing information processed via Stripe (we do not store card details)
- Usage data including call duration, frequency, and appointment bookings
3. How we use your information
We use personal information to:
- Provide and operate the Callonica AI receptionist service
- Send call summaries, transcripts, and notifications to business clients
- Process billing and manage subscriptions
- Respond to enquiries submitted via our website
- Improve our service and troubleshoot issues
- Comply with legal obligations
4. How we store and protect your information
Your data is stored securely using Supabase (PostgreSQL), hosted on infrastructure that meets industry security standards. We use encryption in transit (TLS) and access controls to protect your information. We retain personal data only for as long as necessary to provide our services or as required by law.
5. Who we share your information with
We do not sell your personal information. We share data only with the following trusted service providers who are necessary to operate our platform:
- Retell AI — AI voice agent processing
- Twilio — telephone and SMS services
- Stripe — payment processing
- Resend — transactional email delivery
- Cal.com — appointment scheduling
- Supabase — database hosting
- Render — cloud infrastructure
- Cloudflare — DNS and email routing
All third-party providers are required to handle your data in accordance with applicable privacy laws.
6. International data transfers
Some of our service providers are located outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure it is handled with the same level of protection as required under the Australian Privacy Act. For users located in the European Economic Area, transfers are made in accordance with GDPR requirements.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability (GDPR users)
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at support@callonica.com. We will respond within 30 days.
8. Cookies
Our website uses only essential session cookies required for the client dashboard to function. We do not use tracking cookies or third-party advertising cookies.
9. Call recordings and transcripts
Calls handled by our AI receptionist may be recorded and transcribed. Callers are informed of this at the start of each call. Recordings and transcripts are made available only to the business client whose number was called and are retained for a maximum of 12 months unless deletion is requested.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify clients of any material changes via email. Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact us
For any privacy-related questions or requests, contact us at:
support@callonica.com
Troxo Pty Ltd, Sydney, Australia